FAQs
- What types of dog travel accessories do you sell?
K9 Explorers offers a wide range of dog travel accessories for all kinds of adventures. Our product selection is based on our own experiences exploring and traveling with our two beloved English Pointers, Lance & Pepper. However, we're always open to suggestions and feedback from our customers. If there's a specific product you'd like to see on our site, please don't hesitate to let us know!
- How do I know which size to buy for my dog?
We know that finding the right size for your dog's travel accessories can be challenging, especially for certain breeds. That's why we include measurements on the majority of our product pages to help you make an informed decision. However, we understand that sometimes it's still difficult to know which size is best. If you're unsure about which size to choose, please don't hesitate to reach out to us. We're here to help you find the perfect fit for your furry friend!
- Are your items machine-washable?
We understand that dogs can get pretty messy, and it's important to keep their travel accessories clean, especially after a fun adventure together. That's why we indicate on the product descriptions if an item is machine washable. However, if you need any further clarification on how to clean a particular product, please don't hesitate to contact us. We're happy to provide you with any additional information you need to ensure your dog's travel accessories stay fresh and clean.
- Do you offer free shipping on orders over a certain amount?
Yes, we offer free shipping on orders over $50.00
- How long does shipping take?
We know how excited you are to start adventuring together , but please keep in mind that some of our products are sourced from manufacturers in Australia and overseas. While some items may arrive quickly, others may experience delays in shipping. If you haven't received your item within the expected timeframe, please reach out to us. We'll do our best to accommodate your needs and provide you with updated shipping information. At K9 Explorers, we're committed to ensuring our customers receive their orders as promptly as possible, and we appreciate your patience and understanding.
- What is your return policy?
We value our customers and want you to be completely satisfied with your purchase from K9 Explorers. That's why we offer a 30-day return policy for all our products. If for any reason you're not happy with your order, you can initiate a return by emailing us your details and order number to admin@k9explorers.com.au with the subject heading "Return". We'll refund the order amount (minus any shipping costs) once we've received the returned item. We strive to make the returns process as simple and hassle-free as possible for our customers.
